Spam, Virus and offensive content filtering

Optional filtering packages are available with all West Australian Networks accounts. There are two levels of protection Essential @ $49.95 Inc GST per mailbox per year and Premium @ $99.00 Inc GST per mailbox per year..

All Prices Include GST

Term & Conditions

Data Conditions & Pricing

• Included Data (MB) means downloads only are measured to produce billable total.
• Unused usage allowance cannot be rolled over into subsequent months.
• When calculating usage, 1 GB = 1000 Megabytes (MB)
• * Speeds are presented in downstream/upstream format e.g.: 256/64 represents up to 256kbps downstream/64 kbps upstream.
• Static IP's can added for:
  Single IP $55 p/yr or $5 p/mth (no setup fee for single IP)
  Setup fee for subnets $55.00 (a single IP is required in addition for a subnet)
  4IPs $64 p/yr or $5.35 p/mth
  8IPs $128 p/yr or $10.70 p/mth
  16IPs $192 p/yr or $16.05 p/mth
  32IPs $384 p/yr or $32.10 p/mth
  256IPs $3072 p/yr or $256.80 p/mth
  Please click here to complete the required IP application form

Shaping

Capped ADSL Internet plans will be shaped based on a calendar month billing cycle and automatically shaped for the remainder of the month once the relevant limit is reached. Downloads will be shaped back to 64kb when the data usage limit exceeds the limit applicable to each account.

ADSL Installation

Set-up Fees & other charges

• A once off setup fee will be charged for each ADSL link (Fee depends on contract period selected)
• Early Termination Charge - Once off fee if your ADSL link is disconnected within six (6) months of installation $75
• Changing the speed of link (faster or slower) will incur a fee of $55

Churn Charges

Churn (e.g. End user from external DSL provider to West Australian Networks) including speed change if required is normally $55 (Discounts down to Free with optional longer contracts)

An online churn and account application (all in one) is availble by clicking here

Service-Level Agreement

West Australian Networks backs the superior quality and performance of it's ADSL and SHDSL services with an SLA. The main points of this SLA are:

• Availability of the service will be 99.9% or better
• Response to fault report from a client (should one ever occur) will be a maximum of 1 hour
• Restoration of any faults (should they ever occur) will be a maximum of 4 hours
• New Installations will be completed in 17 business days or less
• Speed changes will be completed in 3 business days or less.

Should we fail to meet the above requirements you will be compensated as follows:

• 4 hour service unavailability per month 15% of monthly service fee
• 6 hour service unavailability per month 30% of monthly service fee

Rebates for late delivery of new service (% of standard installation fee)

• 1 to 5 days -> 10%
• 5 to 10 days -> 25%
• 10 to 15 days -> 50%
• 16 days -> 100%

A copy of this SLA will be provided to you when your services is commissioned.

Speed

The speeds shown here (as with everywhere else) are the standard Kilo Bits per Second, this equates to:

to:

Modems

Onsite setup
Onsite setup (Perth Metro only) $150. Includes up to one hour on site, there after $150.00 p/hr.
Outside Perth metro POA

Network Installation

Whilst the above installation fee/s cover the physical ADSL installation and configuration, installation and delivery of the ADSL modem, other components may be required to either create or integrate this service into your network. This additional work (if required) will be charged at the standard hourly rate ($150 p/hr).

Additional Cable Work - Central Filter

If on site cabling work is required (installation ofcentral filter, relocate and or install phone sockets, Ethernet cables / sockets etc etc) our cable team can arrange this for you. A standard central filter installation is from $176 including central filter. Additional labour charged at $130 p/hr. Additional parts may be required. Price will be confirmed by the installer on site prior to commencing the job.

Additional Products

10/100 network card $25
Additional Line Filters from $19
Additional Central Line Filters from $35

Application Form

You can complete our fast online application form by clicking here .
Should you require more information on our ADSL products please either call us during Perth business hours on 0862679130 or send an email to sales@westnet.net.au

Terms & Conditions

• Credit terms are strictly in advance, payment for setup and first month is required with order.
• Payment accepted by Cash, All major credit cards, EFT, Direct deposit, Cheque (and just about anything else you can think of).
• Payment must be made before due date each month once service is established.
• A 6 month contract is used for the supply of all DSL services.
• Please allow approx 10 working days for installation of your service, (average is 4 working days), variations will occur.

The following acceptable use terms and conditions apply to all West Australian Networks accounts, please click on the links to view the document.
Acceptable Use